Data Privacy

Our Data Privacy has recently been updated. Please carefully read and review this page for our updated privacy. In accordance with transparency and disclosure of information, you can see previous versions of privacy in Archive.

Privacy Policy

Hi! Thanks for using our app. We know you value your privacy, so this privacy policy explains in detail what information we collect from you and how we use it.

To help you find the information you’re looking for, you can click on any of the links below to jump to the relevant section of this privacy policy.

What our app does and why it needs your information

The Eveline App uses a discreet clip-on attachment for your phone to hold test strips in front of the camera, where the Eveline App automatically measures the hormone concentration and displays the test result on the screen of phone. The Eveline App tracks the previous results and your record to discover the personal biological rhythm, giving a heads-up of upcoming fertile days on the Fertility Calendar. The Eveline App also reminds you of upcoming tests and fertile days by sending notifications.

In order to provide those services, it needs certain information from you, and without that information our app wouldn’t work. For example, if we didn’t know the data of your menstrual cycle, we wouldn’t be able to send you notifications of upcoming tests and fertile days.

What information we collect

Personal information you provide voluntarily

When you use our app, we ask you to provide some personal information voluntarily, such as

  • Your e-mail address
  • Your age (year of birth)

  • and the following Health Data:

  • Height & weight (BMI)
  • How long you have been trying to conceive
  • Average period length
  • Average cycle length (the longest and the shortest cycle length)
  • Daily calendar – today is period day or not
  • Daily calendar – the menstrual flow status
  • Daily calendar – further information (intercourse Y/N; basal body temperature (BBT); mood; other notes).

  • We use the Health Data only for the following purposes:

  • to build your user profile;
  • to provide you with the following Eveline App functions: to predict next period and to display results and smart results; and
  • to make notifications to you (reminding you of upcoming tests and fertile days).

  • We use the information which is not Health Data for the same purposes as described above for the Health Data and also for the following purposes:

  • to register you with our service and maintain your account;
  • to send you service-related communications; and
  • to contact you with occasional marketing communications, in accordance with your marketing preferences.

  • Personal information we collect automatically through your use of our app

    In addition to the personal information you provide voluntarily, we also collect certain other personal information automatically when you use our app. This includes LH test results (test time, test result (peak/high/low), error images, user interaction, etc. We use this information for analytical purposes to understand how our users interact with our services, and to personalize your experience of our app.

    Other information we collect

    Aside from personal information, we also collect certain information about your mobile device. This includes your device’s Language & Region, OS version, app version, device model name, etc. We may only be able to collect some of this information if your device settings allow it, so you should always review your app settings under your device’s settings menu to select what information you are happy for apps like ours to access or not to access.

    Who else sees your information

    To provide this app and our service to you, we work with certain third party service providers. These service providers will have access to your information for the purposes described in this privacy policy, and we require them to protect it in accordance with the standards set out in this privacy policy.

    In addition, we may also disclose your information to law enforcement, competent government authorities and other third parties where we believe are required to do so by applicable law or regulation (including a court order), or where we believe disclosure is necessary to exercise, establish or defend legal rights or to protect the vital interests of any person.

    If a third party buys all or part of our business or assets, then we may also disclose your information in connection with the sale. Where we do, we will inform the third party that it is required to use your information only for the purposes set out in this privacy policy.

    How we keep your information secure

    We use appropriate technical and organizational measures to keep the information we collect about you secure at all times

    Data security is an evolving risk, and so we regularly monitor the threats to data and adjust our security measures as appropriate to adapt to these. However, you should understand that no organization or its systems can ever be guaranteed 100% secure all the time, and so should only share online or through mobile apps personal information which you are comfortable sharing acknowledging this risk.

    Where your information gets sent

    We’re headquartered in Taiwan. However, your data will be stored on servers located in Ireland. That means that if you use our app your information will get transferred to Ireland for processing. In addition, our service providers are based in various countries around the world including Taiwan, Ireland, the US and Japan, and your information will also get transferred to these countries for the purposes described in this privacy policy.

    Don’t worry though – even if these countries do not have data protection laws that are equivalent to the country in which you reside, your personal information will continue to be protected in accordance with this policy.

    Our use of tracking technologies

    Like other app providers, we also track our users’ use of our app. We do this for our analytics purposes so that we can understand how users interact with our app in order to help refine our app. If you wish to refuse all tracking for these purposes, or to reset your tracking history, please refuse tracking or reset your device identifiers (which will reset any prior tracking history) through the settings menus on your device.

    Your rights

    You can ask us for access to your personal information, or to correct, update, block or delete your personal information at any time. To do this, please contact us by contacting us using the contact details provided under the “How to contact us” heading below

    In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.

    Furthermore, you can opt-out of receiving our marketing communications at any time, even if you previously indicated that you wanted to receive these. To do this, please click the ‘Unsubscribe’ link in any marketing e-mail you have received from us or send your request to us directly, again using the contact details supplied below. Please note that even if you opt-out of receiving marketing communications from us, you will continue to receive messages related to your account and the provision of our service – such as billing confirmations and general service updates.

    Retention Period

    We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

    How to contact us

    Please contact us using the following details:

    iXensor Co. Ltd.
    6F., No.9, Aly. 2, Ln. 35, Jihu Rd., Taipei City 11492, Taiwan